When we refer to ‘Personal data’, we mean information that relates to you which allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include details such as your name, contact details, information relating to your booking with us or information on how you use our website or interact with us.
We will endeavour to keep your information as up to date as possible, ensuring that it is current, accurate and complete.
When Do We Collect Personal Data About You?
We may collect personal information about you whenever you use our services, when you travel with us, when using our website, when contacting us directly by phone, email, through social media or when visiting our offices.
What Information Do We Collect?
When completing an online form such as our enquiry form or brochure request form or when contacting us directly to enquire about one of our holidays, we record basic personal information such as your name, address, email address and contact number.
When booking a holiday we will collect additional information including your previous experience, passport details, travel insurance, emergency contact details, information relating to dietary requirements and any medical conditions that we may need to be aware of.
We ONLY collect personal details as a result of your direct interest inBolivian Routes. We DO NOT buy any third party lists from other suppliers, or share your data with any third parties without your specific permission to do so.
What Do We Use Your Personal Information For?
We use the information that we hold about you in the following ways:
To provide you with the information, products or services that you have requested.
To manage your travel booking and provide you with the relevant services associated with your booking.
To communicate with you and manage our relationship with you.
To personalise and improve your customer experience.
To provide you with news, updates, promotions and offers where we have your permission to do so.
If you are unable to provide us with your personal information, then we will not be able to provide you with the services requested including accepting your booking.
Images Of You On Our Holidays
From time-to-time, our clients, staff or suppliers may take photographs and/or videos of the holiday in progress which may include images of our clients. These images and/or videos may be used in future marketing materials and stored physically and digitally. If you do not wish you or your family to be photographed or filmed or for any photographs and films which may contain images of you or your family to be used in this manner, please advise your guide and/or the photographer at the beginning of your trip.
Links On Our Website
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Who Do We Share Your Personal Data With?
In order to perform the contract that we have with you, we need to share personal information with our ground agents and other relevant suppliers such as distributors, airlines, hotels and transfer companies. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We will not pass any information onto any person who is not responsible for facilitating the performance of the contract.
How Long Will We Keep Your Personal Information For?
We do not hold your information for longer than is necessary to facilitate our relationship with you as our client. For example, when you book a holiday with us we will keep the information related to your booking in order to fulfil your travel arrangements. After that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us.
We will actively review the information we hold and delete it securely, or in some cases put it beyond use, when there is no longer a legal, business or customer need for your information to be retained.
If at any time you wish your information to be deleted from our system, please contact us.
How Secure Is Your Data?
We have taken all necessary steps to put in place the appropriate security measures to protect your information. When you book your holiday online, we use the latest secure server software (SSL) which encrypts your booking information.
Requesting A Copy Of Your Personal Information
You are entitled to a copy of any information held on you by Bolivian Routes. If you would like to see this, please contact us. We will provide a copy of your information within 30 days of a request.
Cookies allow us to automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve our users.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
If you change your mind after accepting our cookies, you will find a setting within your internet browser to clear any cookies set. You can choose whether you want to accept or refuse all or some cookies via your browser settings. Use the help feature in your browser to see how to change your settings.
Please be aware that if you choose not to accept cookies on our website you won’t be able to benefit from all the features on our website including booking online.
Types of Cookies We Use
We use a session cookie to remember your log-in for you and in our online booking form. These we deem strictly necessary to the working of the website. If these are disabled then various functionalities on the site will be broken. Find out more about session cookies and what they are used for at: http://www.allaboutcookies.org/cookies/session-cookies-used-for
Persistent Cookies for Site Analytics and Performance We use this to understand how the site is being used in order to improve the user experience and track our marketing activities. User data is all anonymous.
On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
EXTERNAL WEB SERVICES
We use a number of external web services mostly to display content within our web pages. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
OUR USE OF YOUR INFORMATION
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.
We use your email address to send you newsletters or other communications that you have requested from the site. Out of respect for our users we offer an opt-out.
We may use information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes.
All of our holidays include the following services, as described in our different brochures and trip dossiers and as detailed on this website: internal flights (where appropriate), land transport, accommodation, meals (as specified), leaders and support staff.
What the Price does not Include?
Cost of visas, vaccinations, tips for porters, guides and other staff, bar bills, drinks with meals, hotel refreshments, laundry, telephone calls, souvenirs, meals other than those specified in the relevant trip dossier, entrance charges to some historical sites, certain national park and peak fees – as highlighted in our brochure / website, travel insurance, personal clothing and equipment, foreign airport taxes, excess baggage charges.
All transport during the trip is included, whether private or public, including internal flights, road transport and transfers as per the itinerary. (Please note that airport transfers at the beginning and end of a trip may not be included in the itinerary, and in some cases domestic flights are charged separately. This will be indicated once you contact us if applicable).
Domestic Flight Tickets
In Bolivia the price of domestic flights can vary in price depending on the airline used and on the time of booking. Generally, the sooner we can book these flights, the lower the ticket cost. To allow us to pay for these flights as soon as the trip is guaranteed, we will take an additional payment from you at the time of booking. When we pay for them, we will add the cost of these flights to your trip invoice. Any savings will be credited to your trip balance.
The standard of accommodation we use can vary from excellent 4-Star hotels to basic high mountain refuges. We always try to choose comfortable accommodation with local character, although in some areas this may not meet Western standards and in gites or mountain huts only dormitory accommodation may be available. This is all part of the experience of an adventure holiday and a flexible approach is required. Where hotel accommodation is provided, this is based on twin occupancy. If you book on your own (and half of our clients do) we will arrange for you to share with a person of the same gender. When camping, for the majority of our trips we supply spacious 2-man tents with sewn-in groundsheets. A mess tent, cook’s tent, toilet tent, plates, cutlery etc. are all provided. On climbing trips that require high camps, up to 3 people may on occasion be required to share a lightweight mountain tent.
No Compulsary Single Supplements
You will only be charged a single supplement if you specifically request a single room or tent.
Optional Single Rooms or Tents
Single hotel rooms and single tents are available for many of our trips if you specifically request one. Please note that on climbing trips single tents will not be available at high camps.
Wherever practical, all meals are provided within the trip price. However,in some of the trips , you will need to pay for lunches and dinners when staying in major towns. Each trip description on this website gives an indication of the meals you may need to buy.
All Bolivian Routes journeys are accompanied by a professional guide or a local guide selected on the basis of his or her experience and leadership skills. There will also be a local crew of drivers, cooks, porters and other appropriate staff. We only appoint guides who have consistently demonstrated that they can meet the high standards expected by us and by our clients. Some climbing trips will have 2 or more guides, depending on group size.
You will only be charged a single supplement if you specifically request a single room. Otherwise you will be paired up with someone of the same sex.
Single Supplement prices on the website are for specifically requested single hotel rooms or single tents whilst on trek.
Can I pre-book a single room and/or tent for my trip?
We offer both single hotel rooms and single tents for a supplementary cost (depending on availability) for most of our trips. For more details, availability and prices, please contact us.
Do you cater for special diets?
Whilst we can generally cater for vegetarians, albeit sometimes with a more limited choice, we cannot provide special diets. Due to the nature of the trips that we operate, it can be very hard (and sometimes impossible) to cater for a wide range of dietary choices and you may have to supplement your diet with food/snacks from home. If you have specific dietary requirements please do speak to our sales team and they will be able to advise you whether or not we will be able to offer your specific choice. Please note that we are unable to provide separate menus and cannot accept liability for any problems arising from special dietary requirements or intolerances.
What’s the situation for charging camera batteries whilst on my trip?
Depending on the type of camera you have, we suggest taking a couple of spare batteries. This will probably be the lightest option, rather than carrying your charger and converter etc. Modern lithium batteries hold their charge well and can last for a two or three week trip, depending on usage of course.
On trek, you can minimise battery use by not viewing photos and by switching the camera off as much as possible. A compact solar charger or a power monkey could also be a good investment. In some mountain areas, electrical power is not always guaranteed in Bolivia. Voltage in Bolivia is 220V, so you will need a voltage converter and plug adapter to use UK and US appliances. However this is not the case in more remote valleys so we would always suggest taking spare batteries.